After graduating from UCLA with a B.A. in Sociology and a minor in Statistics, Zafferano managed a research project at UCLA in the Education and Psychology departments. Although the research project was rewarding and aligned with her interests, Zafferano felt that she was missing a piece of the puzzle: she wanted to create interpersonal connections with youth and support them going into Higher Education through her work. At SJLI, that piece of the puzzle is filled as the College Access and Persistence Counselor. Zafferano works with Urban Scholars high school seniors and alumni to provide information about college pathways, to assist with application and financial aid processes, and to give support for persistence through college completion.